Refund Policy

This Refund Policy applies to paid Mint AI subscriptions and other digital products purchased through getmintai.app. It explains when you may request a refund, how to cancel a subscription, and how we handle approved refunds. Elvo LLC provides and supports Mint AI. Nothing in this policy limits any non-waivable consumer rights that apply where you live.

You may request a full refund within 30 calendar days of the relevant charge. This guarantee applies to an initial subscription purchase, a subscription renewal, or a one-time digital purchase made through getmintai.app. Submit the request within the 30-day period using the contact details below.

You may cancel a subscription at any time from the billing or subscription settings available in your Mint AI account. If you cannot access those controls, email [email protected]. Cancellation prevents future renewal charges and normally takes effect at the end of the current billing period, so paid access remains available until then. Cancellation alone does not automatically issue a refund; submit a refund request separately if you are within the guarantee period or another eligibility condition applies.

We will approve a full refund when at least one of the following conditions applies:

• You submit the request within 30 calendar days of the charge under our money-back guarantee.
• You were charged more than once for the same purchase or were charged after a cancellation should have taken effect.
• A persistent technical problem prevents access to the paid product or makes it materially different from the description on our website, and we cannot resolve the problem within a reasonable time.
• Applicable law gives you a refund or withdrawal right that is broader than this policy.

Email [email protected] with the information below. We normally respond within five business days:

• The email address used for the purchase.
• The order or transaction number shown on your receipt, if available, and the date of the charge.
• A short explanation of the request and any relevant screenshots. Do not send full card or bank details.

Approved refunds are returned to the original payment method whenever possible. We initiate the refund promptly after approval. Most refunds appear within 5–10 business days, although the payment provider or financial institution may require additional time. Any applicable taxes included in the refunded charge will be handled as part of the same transaction.

A full refund ends access to the refunded paid product or paid-plan period. Your account may continue on the free plan where available. Content retained under the free plan remains subject to the retention rules in our Privacy Policy.

We may decline requests involving fraud, refund abuse, repeated misuse of the guarantee, chargeback abuse, or other manipulative behavior. We may suspend access while a payment dispute is investigated. These measures do not limit rights that cannot legally be waived.

For refunds, cancellations, billing questions, or product-access problems, email [email protected]. Elvo LLC's mailing address is 30 N Gould St Ste R, Sheridan, WY 82801, United States.